Get Up to 40% OFF New-Season StylesMenWomen * Limited time only.
Get Up to 40% OFF New-Season StylesMenWomen * Limited time only.

Refund Policy Refund Policy

To ensure a fair and transparent process, we have established the following guidelines for refund requests:

Eligible for Refund:

  • Damaged Products Upon Delivery: If the product arrives damaged, please provide clear photographic evidence.
  • Incorrect Product Shipped: If you receive an incorrect item, please report it immediately with supporting documentation.
  • Faulty Functionality: If the product is defective or does not function as intended, please provide detailed information and evidence.

Not Eligible for Refund:

  • Customer Dissatisfaction: If the product does not meet your expectations, we recommend exploring alternative options within our catalog.
  • Returns for Non-Defective Products: Returns are generally not accepted for non-defective products or change of mind situations
  • Minor Packaging Damage: International shipping can sometimes result in minor cosmetic damage to the packaging. This does not typically warrant a refund unless the product itself is damaged.
  • Late Delivery: We strive for timely delivery. However, minor delays may occur due to unforeseen circumstances. Refunds will not be issued solely due to late delivery unless it significantly impacts product usability.

Refund Process:

  • Evidence Submission: Please provide clear photographic or video evidence to support your refund request.
  • Review and Approval: We will review your request and supporting documentation within 24 hours.
  • Refund Processing: Approved refunds will be processed promptly within 14 days, with a notification sent via email.

Terms & Conditions

  • Returns are generally not accepted for non-defective products or change of mind situations
  • Product(s) must be returned via courier/mail
  • Returns level must be included in the package

We appreciate your understanding and cooperation. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. 

To ensure a fair and transparent process, we have established the following guidelines for refund requests:

Eligible for Refund:

  • Damaged Products Upon Delivery: If the product arrives damaged, please provide clear photographic evidence.
  • Incorrect Product Shipped: If you receive an incorrect item, please report it immediately with supporting documentation.
  • Faulty Functionality: If the product is defective or does not function as intended, please provide detailed information and evidence.

Not Eligible for Refund:

  • Customer Dissatisfaction: If the product does not meet your expectations, we recommend exploring alternative options within our catalog.
  • Returns for Non-Defective Products: Returns are generally not accepted for non-defective products or change of mind situations
  • Minor Packaging Damage: International shipping can sometimes result in minor cosmetic damage to the packaging. This does not typically warrant a refund unless the product itself is damaged.
  • Late Delivery: We strive for timely delivery. However, minor delays may occur due to unforeseen circumstances. Refunds will not be issued solely due to late delivery unless it significantly impacts product usability.

Refund Process:

  • Evidence Submission: Please provide clear photographic or video evidence to support your refund request.
  • Review and Approval: We will review your request and supporting documentation within 24 hours.
  • Refund Processing: Approved refunds will be processed promptly within 14 days, with a notification sent via email.

Terms & Conditions

  • Returns are generally not accepted for non-defective products or change of mind situations
  • Product(s) must be returned via courier/mail
  • Returns level must be included in the package

We appreciate your understanding and cooperation. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. 

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